Refund & Returns Policy

Effective Date: June 22, 2026

Last Updated: 

This Refund & Returns Policy explains how refunds, returns, cancellations, replacements, and digital product access issues are handled for purchases made through S.E. Smith’s official website, online store, reader shop, or related direct-sales platforms.

For questions about an order, please contact:

S.E. Smith

Florida, United States

Email: sesmith@sesmithfl.com

1. General Policy

We want every reader to be happy with their purchase. Because products may include ebooks, audiobooks, digital downloads, paperbacks, signed books, bundles, subscriptions, memberships, collectibles, and merchandise, refund eligibility depends on the type of product purchased.

Please review all product descriptions, formats, shipping details, and delivery information carefully before completing your order.

2. Digital Products

Digital products may include, but are not limited to:

• Ebooks
• Audiobooks
• Digital bundles
• PDFs
• Story bibles
• Bonus scenes
• Wallpapers
• Printables
• Digital subscriptions
• Digital membership content
• Downloadable files
• Online reader content

Because digital products are delivered electronically and can be accessed, downloaded, streamed, or saved immediately, digital purchases are generally non-refundable once access, download, streaming, or delivery has begun, unless required by applicable law.

If you have trouble accessing a digital product, please contact us at:

sesmith@sesmithfl.com

Please include:

• Your name
• Order number
• Email address used for purchase
• Product purchased
• Description of the access issue

We will make reasonable efforts to help resolve delivery, download, or access problems.

3. Duplicate Digital Purchases

If you accidentally purchase the same digital product more than once through our direct store, please contact us within 14 days of purchase.

If the duplicate purchase can be verified, we may offer a refund, store credit, replacement product, or another reasonable solution at our discretion.

Duplicate purchases made through third-party retailers must be handled through the retailer where the purchase was made.

4. Physical Products

Physical products may include:

• Paperbacks
• Signed books
• Special editions
• Subscription box items
• Merchandise
• Collectibles
• Book boxes
• Bundles containing physical products
• Event items
• Limited-edition products

If a physical product arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at:

sesmith@sesmithfl.com

Please include:

• Your name
• Order number
• Email address used for purchase
• Description of the problem
• Photos of the damaged, defective, or incorrect item
• Photos of the packaging

Depending on the situation and product availability, we may offer a replacement, refund, store credit, partial refund, or another appropriate solution.

5. Returns for Physical Products

Unless otherwise stated on the product page, eligible physical products may be returned only if they are:

• Unused
• Undamaged
• In original condition
• Returned with original packaging where practical
• Returned within the approved return period

Please contact us before returning any item. Items returned without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping method. We are not responsible for returned items lost or damaged in transit.

Refunds for approved returns may be issued only after the returned item is received and inspected.

6. Non-Returnable Items

The following items are generally non-returnable unless they arrive damaged, defective, or incorrect, or unless applicable law requires otherwise:

• Digital products after access, download, streaming, or delivery has begun
• Ebooks
• Audiobooks
• Downloadable files
• Digital bundles
• Story bibles and PDFs
• Personalized products
• Signed-to-name books
• Custom-made products
• Special-order items
• Limited-edition items
• Clearance items
• Final-sale items
• Event-sale items
• Gift cards
• Subscription box items after shipment
• Products damaged after delivery due to customer handling
• Items returned without prior approval

7. Signed Books and Personalized Items

Signed books, signed-to-name books, personalized products, and custom-prepared items are created specially and are generally not returnable.

If a signed or personalized item arrives damaged, defective, or incorrect, please contact us within 14 days of deliverywith photos of the item and packaging.

8. Bundles

Bundles may include a combination of digital and physical products.

If a bundle includes digital products and digital access has already begun, the digital portion of the bundle is generally non-refundable.

If a physical item in a bundle arrives damaged, defective, or incorrect, contact us within 14 days of delivery. Depending on the situation, we may replace the affected item, offer a partial refund, issue store credit, or provide another reasonable solution.

9. Subscriptions and Memberships

Subscriptions or memberships may include digital content, physical products, book boxes, exclusive reader content, recurring products, or a combination of items.

Subscription terms, billing frequency, renewal details, cancellation deadlines, and included products will be described at checkout or on the subscription product page.

You are responsible for cancelling a subscription before the next billing date if you do not wish to renew.

Once a subscription payment has processed, cancellation may not stop that month’s shipment, digital delivery, or fulfillment if processing has already begun.

Digital subscription content is generally non-refundable once access has begun. Physical subscription items are generally non-refundable once packed, processed, personalized, or shipped, unless the item arrives damaged, defective, or incorrect.

10. Preorders

Preorder release dates and estimated delivery dates may change.

If a preorder has not yet been fulfilled, shipped, personalized, or digitally delivered, you may request cancellation by contacting:

sesmith@sesmithfl.com

Cancellation may not be possible if:

• Digital access has begun
• The product has shipped
• Fulfillment is already in progress
• Personalization has started
• A custom or limited-edition item has been prepared

If a preorder is significantly delayed, we will make reasonable efforts to update customers using the contact information provided at purchase.

11. Shipping Issues

Shipping times are estimates and are not guaranteed unless specifically stated.

We are not responsible for shipping delays caused by postal services, shipping carriers, customs, weather, holidays, incorrect addresses, supply delays, or events outside our control.

If tracking shows that an order was delivered but you did not receive it, please first check with:

• Household members
• Neighbors
• Building management
• Local post office
• Shipping carrier

Then contact us, and we will do our best to help.

Customers are responsible for providing accurate shipping information. If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping fees may apply to resend the order.

12. International Orders

International customers are responsible for any customs fees, VAT, import duties, taxes, brokerage fees, or other charges required by their country.

Customs processing may delay delivery. These delays are outside our control.

If an international order is refused, returned because customs fees were not paid, or returned due to an incorrect address, shipping fees may not be refundable.

13. EU, EEA, and UK Consumer Withdrawal Rights

If you are a consumer located in the European Union, European Economic Area, or United Kingdom, you may have additional rights under applicable consumer protection laws.

14-Day Withdrawal Period

For eligible online purchases, you may have the right to withdraw from the purchase within 14 days without giving a reason.

For physical goods, the withdrawal period generally begins when you, or someone designated by you, receives the goods.

For services or digital content, the withdrawal period generally begins when the contract is concluded.

Digital Content Exception

For digital content not supplied on a physical medium, including ebooks, audiobooks, PDFs, story bibles, digital bundles, downloads, and other instant-access digital products, you may lose your right of withdrawal once digital delivery, download, streaming, or access begins if:

1. you expressly consented to immediate digital delivery before the end of the withdrawal period; and
2. you acknowledged that you would lose your withdrawal right once access began.

By purchasing instant-access digital products and confirming any required checkout consent, you agree to immediate delivery and acknowledge that your withdrawal right may be lost once access begins.

Personalized and Custom Products

Personalized, customized, signed-to-name, made-to-order, or specially prepared products may be excluded from withdrawal rights where permitted by applicable law.

How to Exercise Withdrawal Rights

To exercise a withdrawal right, contact us before the withdrawal period expires:

sesmith@sesmithfl.com

Please include:

• Your name
• Order number
• Email address used for purchase
• Product purchased
• A clear statement that you wish to withdraw from the purchase

You may use this optional statement:

“I hereby give notice that I withdraw from my contract for the purchase of the following product: [product name], ordered on [date], received on [date if applicable]. Name: [your name]. Email: [your email].”

Returning Goods After Withdrawal

If a valid withdrawal applies to physical goods, you must return the goods within 14 days after notifying us of your withdrawal, unless we agree otherwise.

You are responsible for return shipping costs unless applicable law or a written agreement states otherwise.

Refunds may be withheld until we receive the returned goods or until you provide proof that the goods have been returned, where permitted by law.

14. Refund Timing

Approved refunds will generally be processed to the original payment method.

Processing times may vary depending on the payment provider, bank, card issuer, or sales platform.

Original shipping fees may not be refundable unless required by law or unless the return is due to our error.

15. Third-Party Retailers and Platforms

This policy applies only to purchases made directly through S.E. Smith’s official website, direct store, or direct-sales platform.

Purchases made through third-party retailers, marketplaces, audiobook platforms, ebook retailers, subscription services, bookstores, event vendors, or other outside platforms are subject to that third party’s refund and return policies.

Please contact the retailer or platform where you made the purchase for assistance.

16. Chargebacks

Please contact us first if there is a problem with your order. We are happy to try to resolve issues directly.

Filing a chargeback without first contacting us may delay resolution and may result in suspension of account access, digital delivery, subscription access, or future purchases where permitted by law.

17. Gifts

If an item was purchased as a gift, refund eligibility may depend on the original payment method and order details.

Refunds are usually issued to the original purchaser unless otherwise required by law or agreed in writing.

18. Changes to This Policy

We may update this Refund & Returns Policy from time to time. The updated version will be posted on this website with a revised “Last Updated” date.

The policy in effect at the time of purchase will generally apply to that purchase unless a change is required by law.

19. Contact

For refund, return, cancellation, replacement, shipping, or order questions, contact:

S.E. Smith

Florida, United States

Email: sesmith@sesmithfl.com